Privacy Policy

Here at Hello Flora we respect your privacy.

This Policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.

Any questions regarding this Policy should be sent by email to

How do we collect information from you?

We collect data to operate effectively and provide you with the best experience on our website. You provide some of this data directly, such as when you make a purchase or when you register to receive our email newsletters. We get some of it by recording how you interact with our website by, for example, using technologies like cookies.

What type of information is collected from you?

The personal information we collect might include your name, address, email address, IP address, and information regarding what pages you accessed and when. If you purchase a bouquet or product from us, your card information is not held by us, it is collected by our third party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions.

How is your information used?

We may use your information to:

 Process orders that you have submitted
 Seek your views or comments on the services and products we provide
 Notify you of changes to our services or offers
 Send you communications which you have requested and that may be of interest to you. These may include information about offers, events, new products, activities, & services.

Who do we share you personal data with?

We will never share or sell your personal information. The only time your information is passed on is when we need to fulfil an order, so it will go to our payment gateway (which is SSL secured) and a courier company to deliver your goods where their access to and rights to use the information is limited to fulfilling our commitment to you as a customer only.


Our website does use cookies, this allows us to recognise if you've visited us before and it keeps track of your shopping cart. If you disable cookies our website may not operate correctly.

We're a small company that strives to offer a personal service. When you make a purchase with us, you agree that we will handle your information in order to fulfil our commitment to you as a customer. You are always entitled to know which of your personal information we handle, correct them or remove them. 

Please get in touch if you have any questions.